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Terms and Conditions for Loxton Riverfront Holiday Park

Reception:     Open 8am to 6pm

Arrival:            2pm to 6pm
Check-out:     10am

Contact:          Loxton Riverfront Holiday Park
Phone:            08 8584 7862

Emergency:    0474 483 645 for emergency park assistance

Email:              info@loxtonholidaypark.com.au

Web:               www.loxtonholidaypark.com.au

Arrival and departure
All accommodation tariffs are to be paid in advance and are not refundable after check-in.
Sites and accommodation will be available for occupation as soon as practicable after 2pm. While we endeavour to book your preferred cabin or site this unfortunately cannot be guaranteed, especially during busy periods. Prior arrangements must be made for arrivals after 6pm. If reception is closed when you would like to check out there is a letterbox located outside reception for boom gate and cabin key returns.

New arrivals and guests
Guest arrivals and visitors must report at the office before entry to the park. Guests are responsible for their visitor’s behaviour. Visitor’s vehicles are to be left in the car park provided adjacent to reception. Please ensure your visitors have vacated the park by 10pm.

Office hours
Office hours are 8am to 6pm daily. If the office is temporarily closed please press the ‘call’ button located to the left on the office door (under the light) and a member of our Customer Service Team will attend to your enquiry.

Extended check-out
If you require an extended check-out (12 noon), please speak to our Customer Reservations Team for confirmation. Checkout after 12-noon will incur a fee of a full day rate.

Free Wi-Fi
100MB complimentary Wi-Fi is provided per day. Additional vouchers are available from our Customer Service Team for as little as $5. Simply open your internet browser, choose ‘Net4’ network and follow the instructions to register and log in.

Children
Children are defined as aged 2-15 years.  Infants under 2 years are free of charge; however there may be a charge for the use of a cot if required. The Loxton Riverfront Holiday Park reserves the right to request proof of age. Children under the age of seven years must be accompanied and supervised by an adult when visiting the showers and toilets.

Speed limit
In the interest of safety, the speed limit throughout the park is WALKING PACE only, not exceeding 10kph

Noise and behaviour
Noise must be kept to a minimum after 10pm. Music and TV’s should not be audible to adjoining sites and parents are responsible for ensuring children do not disturb other park guests. Please note that all visitors are asked to vacate the park by 10pm.  Management reserves the right to immediately evict any guest, visitor or member of the public for any anti-social behaviour including, but not limited to: possession or use of illegal drugs, wilful damage to property, theft, physical or verbal abuse of staff, other guests or the public. In the event of an eviction all money held will be forfeited and charges will apply for damage caused. The registered guest will not be welcome to make future reservations at the Loxton Riverfront Holiday Park.

Damages/loss
All registered guests shall be liable for any loss or damage to park property, that of other guests or  the appliances, furniture, keys/passes, fixtures and fittings in the accommodation (fair wear and tear excluded). A fee will be charged if excessive cleaning is required after departure.

Personal belongings
Please remember to secure your vehicle and remove any valuables and lock your cabin or caravan when not occupied; Parking is at your own risk and the Loxton Riverfront Holiday Park takes no responsibility for the loss or damage of any personal items.

No smoking
All buildings at the Loxton Riverfront Holiday Park are non-smoking. It is prohibited to smoke inside or within 5 metres of any public building.   Smoking inside your cabin or any of our buildings will incur a minimum fine of $100.

Linen
Linen is provided for our Executive and Ensuite cabins and for the main bed in our Budget cabins.  Additional linen can be hired for a small fee per bed and is subject to availability. Please speak to our Customer Reservations Team in relation to your needs.

Amenities blocks, laundries & baby bathroom
Amenities blocks: Located in the upper and lower sections of the Park.
Laundries: Located in the upper and lower amenities blocks.
Baby bathroom: Located in the upper amenities block. Please request a key from our Customer Service Staff

Maintenance
We strive to present our park in the best possible manner at all times and your assistance in notifying us of any maintenance issue will assist in maintaining our high standard.

Deposits and payments
A deposit equivalent to the first nights accommodation is required for payment by credit card at the time of reservation. Confirmation will be sent to the email address provided. The balance of payment is due on arrival to check in. Payment is accepted by cash, Visa, Mastercard or EFTPOS. Personal cheques will be accepted only if received 14 days prior to arrival.

Group bookings
Additional terms and conditions may apply for group bookings.

Minimum booking periods and high season
Minimum stay of four nights applies over Easter while a three night minimum stay applies on long weekends and during special events. High season includes Easter, long weekends and December to January

Changes and cancellations
Changes and cancellations must be made more than 30 days prior to arrival. If a cancellation is within 30 days of arrival the deposit is forfeited. A credit note may be issued to use within a 12 month period at the Manager's discretion (not valid during Christmas & Easter).  A $20.00 administration fee applies to all cancelled bookings. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternative arrangements will forfeit the cost of the first night.

Refund policy
Reservations cancelled, or altered at the commencement of or during occupation, do not qualify for any refund and the monies paid will be forfeited by the guest. Non-arrivals or guests who fail to notify of cancellations will forfeit the monies paid.

BBQ facilities
BBQ facilities are provided in both the upper and lower sections of the park for your convenience. Please ensure they are left in a clean and tidy manner for other guests.

Dogs
Dogs are welcome at the Loxton Riverfront Holiday Park, at the Manager’s discretion.
Dog agreement policy: Please complete a Big4 dog policy agreement on arrival.
Responsibility: Dog owners must take full responsibility for their pet and ensure they do not disturb other guests when on the property. Owners are responsible to clean up after their pet. Please ensure your dog does not bark or yap and they must not be left unattended in the park. As the dog owner (whether you have expressly agreed to or not), you assume liability regarding your dog being on our premises and indemnify us against all or any damages, all or any claims or other suites that may arise as a result of your dog being anywhere in our holiday park.
Restrictions: Dogs are not permitted in any of the cabin accommodation, amenity blocks or communal areas and must be kept on a lead at all times. Any breaches of the above may see eviction from the park and forfeiture of all monies paid.

Vehicles
We permit a maximum of one vehicle / or one vehicle and one trailer per site / cabin. If additional parking space is required please discuss this with our Customer Service Team. Vehicles must be parked on your site unless directed by the Customer Reservations Team. All guests must report to the office and park their vehicles in the visitor car park area.

Bikes and boards
Please ensure bike helmets are worn at all times and children are supervised. Bikes are not permitted to be ridden after dark.

Boom gates
Please return your boom gate key during normal office hours for a refund of your deposit. Please note that misuse of the boom gate, including tailgating, can result in eviction.

Fires and open flames
Open fires are only permitted in a contained fire ring on unpowered sites. Please contact our Customer Service Team during office hours for a fire ring. Please note that open fires are not permitted in or around the cabins. Fire restrictions may apply; no fires or open flames are permitted during Total Fire Bans.

Water restrictions 
We live in an area that relies heavily on the health of the Murray River for our economy, recreational activities and tourism. We play our part in the river’s conservation by minimising our park water use, including the installation of water sensitive shower heads and featuring native and drought resistant plantings. To assist us in our water conservation efforts it would be appreciated that you minimise showers to 7 minutes and do not wash cars, boats or vans within the park. Loxton Fast ‘n East Car Wash is open 24 hours a day, 7 days a week and is located on Bookpurnong Tce, Loxton and offers an auto bay, 2  manual bays, vacuum and fragrance bays and  a car detailing service.

 If you would like to discuss any of the above, please speak to our
Customer Reservations Team.

Contact Us

Sophie Edington Drive
Loxton SA 5333

P: 08 8584 7862
E: info@loxtonholidaypark.com.au

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Quick Links for Visitors

Loxton Visitor Information Centre
The Village - Loxton
Loxton Lights Festival
"The Pines" Loxton's Historic House & Garden
Destination Riverland
District Council of Loxton Waikerie
Loxton Chamber of Commerce
Fruit Fly Info

 

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